| Position Summary |
| Network Engineer (L3) The Network Engineer is responsible for controlling network faults, performing Root Cause Analysis of Faults, Discussing Permanent Corrective Actions with various stake holders and implementing the routing and optimization plans, resolving and escalating incidents to ensure the highest levels of availability and adherence to service level agreements. Accountable for the technical and operational overview of all networks and security devices and supporting applications for which support agreements with customers have been constructed. |
| Job Responsibilities |
Sr.Responsibility Results Expected / Target% of time spent1Governance Controlling network faults, performing Root Cause Analysis of Faults, Discussing Permanent Corrective Actions with various stake holders and implementing the routing and optimization plans.20.00 %2Programs and Projects Identify the risk on the customer Network Security architecture & suggest solution to identified risk according to the best practices.30.00 %3Service Delivery • Setup related documentation • Fine tune network device configurations • Perform system audits and project work. • Ensure the highest levels of availability and adherence to service level agreements. • Performing Root Cause Analysis of Faults and providing corrective Actions • Review of network device hardening mechanism on periodic basis and implementing best practices Ensure the Network devices OS upgrades regularly.30.00 %4Service Support • Problem solving Capability in Cisco, Juniper, Security Devices, Citrix Netscaler, SDWAN, Ironport, Aruba Access Points and Controller • Operational experience with network security (ACLs, VPN, L2VPN, IPSEC and GRE), BGP, OSPF, VLAN, WLAN • Regular changes in Network devices as per the requirements • Managing and monitoring of log files of network/security devices • Develop and maintain architecture diagrams and documents. Maintain the Network devices inventory and AMCs Training to other team member & remote location engineers 20.00 % Total time spent 🡪100.00 % |
| Key Interfaces / Interactions |
External InterfacesInternal Interfaces• Vendors as verified by Glenmark General Manager – Information Technology (Operations)Department function headsGlenmark IT SPOCSTower Lead WiproTower Leads – WiproGlenmark employees at locationsWipro Engineers at remote locations |
| Work Generation (in % Terms) |
By SelfBy SuperiorBy Peers70.00 %20.00 %10.00 % |
| Knowledge, Skills and Abilities |
EducationGraduation or 3 years Polytechnic Diploma or equivalent with certification like CCNA/CCNPExperienceMinimum 7 years of experience in networking products such as routers, switches, and wireless devices. Good troubleshooting and reporting/presentation skills. Should have worked on Core Switches/Routers, UTM Firewalls and other security devices.Knowledge & Skills (Functional/Technical)Hands on experience in various networking products such as routers, switches, wireless and security devices. Good knowledge of TCP/IP stack routing, switching and subnetting Expertise in Routing protocols like BGP, RIP, OSPF and EIGRP Experience in configuring Trunk, VTP, STP, RSTP, VLANs, IPSEC/GRE. Develop and maintain architecture diagrams and documents. Experience in MPLS / QoS Complies with all company policies and procedures Leadership / Managerial AttributesTask delegation and resource management with effective people management. Documentation with regards to SOP, Hardening, Policies and Procedures, Best Practices and guidelines. Project planning and execution with quality deliverables. Risk assessment and mitigation plan. Other Requirements (licences, certifications and specialized training)CCNA/CCNP certification preferred |
