Application Development

Applications Outsourcing

Our application outsourcing services go beyond traditional development and maintenance - we help your organization achieve high performance. We tailor our application outsourcing service to your needs. We have worked with senior executives to address their most critical business imperatives through application outsourcing:

• Lower total cost of IT ownership
• Increase value from IT investments
• Improve management control and flexibility
• Improve organizational performance

Successful application outsourcing begins with keen leadership planning and the urge to do more than simply reduce costs.

Smart leaders know that application outsourcing is the logical link between IT investments and business needs. They use application outsourcing to energize and transform their business into a high-performance organization. Our application outsourcing services will help you:

• Improve application development and support productivity 30 to 50 percent.
• Reduce total application ownership costs by 20 to 50 percent.
• Maintain greater operational control over your investments.
• Give you the flexibility to focus your employees on critical business needs.
• Achieve reliable delivery: 98-plus percent on-time and on-budget.
• Acquire access to highly specialized skills.

Our services are wide-ranging and flexible. We collaborate with companies with as few as 2 employees and those with more than 200. And we are flexible enough to offer you service how you want it: By scope - You can choose basic application management services or broaden the scope to include application enhancements, upgrades or comprehensive application development. By breadth of applications - We can focus on a single application, a group of applications or an entire portfolio of software applications. We will manage custom or packaged software, including enterprise solutions such as SAP, Oracle, PeopleSoft and Siebel. The Results: Our innovative approach goes far beyond a focus on cost reduction and delivers added value by ensuring that IT investments are aligned with your strategic business imperatives. The result is greater operational control with better reporting and a higher rate of on-time, on-budget project delivery. Companies gain the flexibility of being able to refocus retained employees on critical business imperatives and adjust outsourcing service levels to meet changing business needs. The overall business outcome is realizing increased value and lower costs through improved performance.

Technology Services

Technical Support Services We focus on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality, scalable and cost effective solution for outsourcing the technical and IT help desk functions.

From our multiple technical service centers equipped with latest call center technology, the technology help desk group provides total support solutions for ISPs, OEMs, software companies and IT needs of companies. When you hire our services, you can be certain you are getting a reliable partner who will put agents on the telephone and answering your email that you will be proud of. We hire only the best people after a rigorous screening and then put them to work for you!

Our technical support services features include:

• 24 x 7 integrated support through the telephone, email and chat
• Intelligent knowledgebase FAQs and solutions database used for information and troubleshooting purposes
• Service request management
  • The logging
  • Research
  • Prioritization
  • Resolution or dispatch/escalation
  • Tracking
  • Follow-up of help desk cases
• Escalations procedure management through voice, paging, and e-mail.

We also know that when you are outsourcing technical support, you want to avoid being lost in a crowd of clients in a huge call center with high turnover. If you want the best solution for outsourced technical support, look no further. CBT Infotech’s Outsourced Technical Support Services is the best! The support provided is comprehensive and covers all major operating systems, desktop applications that run the office environment. Our support services allow clients to reduce their support cost by 60%.

Our Approved Help Desk & Technical Support professionals specialize in:

Level 1 Support Level 2 Support Level 3 Support Hardware Support Software Support

Network Support Virtual Help Desk Systems Support Troubleshooting On-site Support

Majority of our staff members are engineers with all necessary technical certifications and have gone through extensive training in IT skills required for customer support. We can provide you with shared representatives or support personnel dedicated full time to your products.